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Job Title: IT Support Specialist
Contract Type: Permanent
Location: London, London
Industry:
Salary: £35000.00 - £39000.00 per annum
REF: HQ00019483
Contact Name: Luke Sanders
Contact Email: lsanders@allen-york.com
Job Published: 10 months ago

IT Support Specialist

Location: London

Our Client is a leading developer of Renewable Energy projects looking to hire an experienced IT Specialist with experience with large IT infrastructures and IT support.


Responsibilities

  • Liaising with end users regarding the status of logged calls.
  • To provide 2nd and 3rd line support to our user-base.
  • 1st line support where required or appropriate and additionally providing support via occasional on-site visits.
  • Documenting procedures, call resolution and troubleshooting guides
  • Maintenance and support of the IT infrastructure and services.
  • Improve and enhance the user documentation, troubleshooting guides, policies, and internal procedures within IT.
  • Assist in continuously improving the infrastructure and systems and reducing waste.
  • Performing security backups of hardware and software systems and upgrades.
  • Participate in project and development work as required with IS, IT and other teams.
  • Assist with procurement, configuration and deployment of new PCs and other hardware, including network and server infrastructure, patching, telephony systems and mobile devices.
  • Keeping abreast of current technology and sharing knowledge with other team members.



Requirements

  • Supporting Windows Active Directory environments and Microsoft server and workstation technologies.
  • Knowledge of LAN and WAN Networks.
  • SAN system / architecture.
  • Desktop PCs and mobile devices
  • Excellent Desktop support.
  • Exposure to Database Technologies.
  • Specialist knowledge in one or more fields.
  • Exposure to Programming / Scripting techniques.
  • Good Microsoft Active Directory
  • Extensive Operating Systems
  • Good understanding of networking



Qualifications

  • Excellent computer/ technology literacy.
  • High level of education.
  • Relevant industry certifications preferred such as Microsoft qualifications.
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