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Job Title: Leakage Detection Technician
Contract Type: Permanent
Location: South West England,
Salary: £16000 - £18000 per annum
REF: HQ00018547
Contact Name: Miriam Heale
Contact Email:
Job Published: about 1 year ago

Job Role

  • Responsible for verifying the integrity of DMA/PMA zones by checking the status of boundary valves, whilst complying with our clients procedures.
  • Act as a trouble-shooter to identify and resolve water distribution network issues relating to the monitoring and reporting of leakage levels in any given area.
  • Participate in the collection of flow and pressure logging data to meet reporting targets.
  • Undertake leak surveys on mains outside continuous night flow monitoring, trunk main inspections and perform leakage correlation activities to ensure the integrity of mains/services and identify any deficiencies associated with these apparatus.
  • Ensuring that all changes to the Network are recorded and passed to the relevant system owner for updating and ensuring that details shown on all systems are current.
  • Tracing and marking the location of the client's apparatus as required.
  • Ensuring that Guaranteed Standards applying to written appointments and complaints are achieved and maintained and that all procedures in place are strictly adhered to.
  • Carry out night working when requested by the client.
  • Leak location and detection and leak noise correlation on both the client's apparatus and customer service pipes including non-excavation minor repairs.
  • Undertake investigations and minor repairs within customer properties or on services supplying the customer's property with water.
  • Ensuring compliance with customer supply pipe policy when carrying out customer leakage investigations,
  • Providing expert assistance to the Distribution Inspectors on 'emergency' jobs.
  • Acoustic logging deployment, retrieval, analysis and follow up leak investigation and identification of remedial works (leak repairs and maintenance) including the raising of job tickets on FDCS/Ellipse.
  • Ensure compliance with the waste notice procedure.
  • Installation and interrogation of flow and pressure logging equipment.
  • Download and interrogation of Southern Water smart meters as necessary.
  • Ensuring housekeeping of the electronic mobile communication device is maintained.
  • Ensuring feedback on new building property counts is given to the client where different from MapInfo address point.
  • Ensuring effective evaluation of new leakage technology on site.
  • Working with the client to identify/improve Leakage operational procedures.
  • Carrying out high consumption investigations on customer service pipes and advising the client accordingly.
  • Undertake valve operations by agreement with the client to undertake mains shutdowns, rezoning or step testing activities (only those staff qualified to do so).
  • Assistance in DG2/DG3 Incidents and Emergency Events.


  • A minimum of 2 years leakage operational experience and NVQ Level 2 or QCF equivalent qualification in Leak Detection (note that 30% of staff shall be qualified to NVQ Level 3 within 12 months).
  • Must understand the workings of Distribution systems.
  • Full driving licence required.
  • Knowledge of regulatory requirements and procedures.
  • Good hearing is essential.
  • Good interpersonal and communication skills.
  • Ability to operate Geographical Information Systems.
  • Ability to operate electronic mobile communications devices.
  • A basic knowledge of domestic bye-laws and water quality requirements.
  • Ability to supervise and train a Leakage Assistant, o Basic IT Skills.
  • Knowledge of leak detection technology and leak detection techniques.
  • Ability to work to alone and to targets is essential.
  • Must have drive and enthusiasm.
  • Must hold valid EU Skills National Hygiene accreditation card.
  • New Roads and Street Works Act (1991) Unit 2 accreditation.
  • Good problem solving ability.
  • Extremely good customer facing skills is essential and GSS/SIM process awareness.
  • Fully aware of H&S, HR, NRSWA, Environmental and QA policies and standards.

For more information about this role, please contact Thomas Bullen 01202 888 986

We look forward to receiving your application.

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