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Job Title: Account Manager
Contract Type: Permanent
Location: London
Industry:
Salary: £26000 - £30000.00 per annum + bonus
Start Date: ASAP
REF: BBBH22096_1490872309
Contact Name: Vildan Cifci
Contact Email: vcifci@allen-york.com
Job Published: 28 days ago

Our client is a leading and award winning Fintech start up company, based in London. Since launching in 2012, they have already lent to almost 10,000 small businesses across the UK and Europe. Over the next decade, they are aiming to provide financing to 1 million SMEs that are undeserved by the banks. Offering flexible credit to small businesses, allowing them to take advantage of opportunities previously only available to their larger peers.

Due to extraordinary business growth, they are seeking to appoint an Account Manager to join their Accounts Management team. The current team is 10 strong, and my client is looking to grow this to 20 by the end of the year!

The role:

  1. Drive adoption of the company product within a portfolio of customers
  2. Nurture a portfolio of existing customer relationships to achieve higher health scores
  3. Support customers through the renewal process expediently

Responsibilities:

Account Managers are the public face of the business, acting as the dedicated point of contact for customers. The Account Manager owns the relationship with customers from when they sign up, all the way through to renewal and advocacy. You will be:

  • The customer champion, driving business growth through customer successful outcomes
  • Building and maintaining strong, long-lasting customer relationships, helping them achieve their business goals
  • Proactively guiding customers through the company process and ensuring expectations are exceeded, effectively addressing customer concerns and issues
  • Liaise with various teams in a timely manner to achieve the best outcome for your customers
  • Provide insight and customer feedback to other business areas to help drive a better customer experience
  • Drive change throughout the business through structured feedback, ensuring customers with the best possible experience across all aspects of the business

REQUIREMENTS

You will need:

  • Strong business acumen with a real enthusiasm for helping SMEs
  • Experience within the finance industry is advantageous, not necessary
  • Strong communication & listening skills with an excellent telephone manner and a passion for delighting customers
  • Exceptional time-management and multitasking skills
  • Good experience in explaining complex products and services to consumers
  • Proven customer relationship management experience
  • Be proactive, motivated, and metrics-driven
  • The ability to "think outside the box" to make suggestions that will help us improve our products, systems and processes
  • An ambitious and entrepreneurial spirit, thriving in a dynamic, team-oriented environment
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