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Bureau Account Manager

Job Title: Bureau Account Manager
Contract Type: Permanent
Location: London, England
Industry:
Salary: £17000 - £24000 per annum
REF: BBBH24142_1499701660
Contact Name: Kris Kobi
Contact Email: kkobi@allen-york.com
Job Published: about 1 month ago

Bureau Account Manager

We are recruiting for specialist energy procurement and management consultancy and a leading provider of bureau services in the UK.

Location:

South of London

Duties:

To be responsible for and manage own portfolio of clients to ensure they receive a professional service from the company at all times. Wherever possible to offer an enhanced service to our customers to ensure retention and maintain company's reputation within the energy industry. A comprehensive training is provided, so essential skills are client service and numeracy/Excel skills.

  • Management of own portfolio of bureaus on a day-to-day basis, dealing with all customer and supplier queries relating to the relevant bureau
  • Liaising with customers and suppliers in a professional way to ensure the smooth running of the bureau and resolution of any queries
  • Manage workload using Outlook tasks and ensuring that emails are processed in accordance with the company Email Protocol
  • Validate utility invoices daily, in accordance with procedures and customer SLA
  • Creating payment spreadsheets as per customer specifications
  • Management of BQAs (Billing Query Actions):
    • Query billing errors as per BQA procedures
    • Keeping BQAs up to date and chasing outstanding BQAs in a timely manner
    • Record any savings made through BQAs on the database query system
  • Management of change of tenancy, disconnection notices and reminders on a daily basis on behalf of bureau customers
  • Update SLA scheduled tasks spreadsheet with any new tasks arranged
  • Run ad-hoc reports requested by the customer
  • Ensure all internal documents and procedures are kept up to date and accurate at all times. Devising or amending procedures as necessary and forwarding them to Quality Manager for release to the business

Requirements:

  • Ability to prioritise and manage own workload
  • Ability to take responsibility for issues and their resolution
  • Experience of data validation, manipulation and management
  • Excellent customer service skills
  • Good standard of education to include A-C GCSE in Mathematics and English or equivalent
  • Excellent written and verbal communication skills
  • Ability to use all Microsoft packages particularly Excel
  • Confident, professional telephone manner
  • Eye for detail
  • High level of accuracy
  • Able to work as part of a team and independently
  • Well presented with a positive, proactive and professional manner