|Job Title:||Collections Advisor|
|Location:||City of London, London|
|Salary:||£25000.00 - £30000.00 per annum|
|Contact Name:||Andy Tubb|
|Job Published:||over 1 year ago|
We are seeking an experienced Debt Recovery Specialist who will be required to work within a fast paced, customer focused environment, providing great customer service while maintaining the team's excellent track record.
Duties to include;
Case handling 150+ customer accounts in arrears from inception to completion with varying and unique circumstances
Handling inbound and initiating outbound telephone calls, letters and emails with the greatest level of care, accuracy and customer service skills
Building relationships with clients through regular contact to validate, understand and resolve breaches of agreements with customers
Negotiate, implement and monitor feasible repayment solutions that take into account the client's circumstances while balancing the best interests of the business
Work with a wide range of teams within the company to understand, strategise and report on the best course of action
Working closely with the Collections Manager to review and develop recovery strategies
Instructing, liaising and monitoring third parties such as debt collection agencies and solicitors to ensure the best outcome is achieved
Ensuring compliance with all appropriate legislation regulatory body guidelines
Adhering to our company policies and procedures
Upholding the company reputation at all times
Updating databases and systems in order to keep an accurate record of activities, observations and outcomes within the recovery process.
You will have the following skills and experience.
At least 2 years B2B debt recovery experience,
Strong communication skills, accuracy and confidence
The ability to deal with a variety of challenges, innovate and think on your feet
Business acumen, entrepreneurial spirit with real enthusiasm for helping the customer. Experience within the finance industry is advantageous.
This is a great opportunity to join an exciting and expanding organisation.