Customer Protection Consultant

Job Title: Customer Protection Consultant
Contract Type: Permanent
Location: Dorset, Dorset
Salary: £16500.00 - £18500.00 per annum + commission and company benefits
Start Date: ASAP
REF: HQ00020002
Contact Name: Vildan Cifci
Contact Email:
Job Published: almost 2 years ago

Customer Protection Consultant

Our client is a fast-moving life insurance brokerage, winning 'Protection Firm of the Year' twice in the last 5 years. They are passionate about remaining sustainable yet innovative and dynamic, and are trusted by some of the UK's leading providers to tailor protection policies to suit consumer needs on a non-advised basis.

They are looking to recruit a Customer Protection Consultant to join their successful team, based in Poole.

Key Requirements:

  • Knowledge of customer service principles
  • Motivated with a strong desire to exceed targets
  • Resilient, positive and professional attitude
  • Articulate, organised and customer focused
  • Work confidently on our bespoke CRM system and Microsoft office

Key Responsibilities:

  • Build strong customer relationships through customer generated enquiries
  • Overcome customer concerns and use listening and influencing skills to help the customer realise the benefits of our products
  • Gathering information by building rapport and asking open ended questions whilst following our sales process
  • Achieve personal sales targets through converting warm leads
  • Capture and accurately record information into client applications
  • Visualise and demonstrate our company ethos of putting the customer first abiding by KPIs and FCA regulations.

In Return:

  • Company benefits providing you with hundreds of discounts at local restaurants, bars, clubs, salons etc.
  • Innovative incentives.
  • Christmas and birthdays off plus a generous holiday allowance.
  • Annual health and wellbeing check-up.
  • Life insurance with additional benefits such as discounted gym membership, discounted flights with British Airways, cashback on bicycles and 75% off Champneys Breaks.