Customer Service Advisor

Job Title: Customer Service Advisor
Contract Type: Permanent
Location: East London, London
Salary: £17000 per annum
Start Date: ASAP
Duration: Permanent
REF: HQ00020235
Contact Name: Andy Tubb
Contact Email:
Job Published: over 1 year ago

We are seeking to appoint a Customer Service Advisor who can pro-actively manage existing accounts and to improve business by identifying and acting on customers' feedback to increase operational effectiveness and profitability.

Duties to include;

Responsible for the account management of all customers assigned to the customer service team

Responsible for dealing with all calls in a professional manner, understanding the customer's requirements and providing a satisfactory resolution.

By working with Transport and the drivers, the customer service adviser needs to identify problems or concerns on site before they become issues that have an impact on our efficiency and profitability.

Working collaboratively with the Customer Service Team, the customer service advisor is responsible for ensuring changes in contracted service are correctly implemented and that all relevant paperwork is completed correctly and promptly.

To liaise with credit control and invoicing to ensure all work is invoiced correctly. This will also include resolving invoice queries as and when required.

Taking daily orders from customers, dealing with permits, credit card payments and recording all details onto the customer record system.

Responding to daily logs, giving a full description of action taken and resolution

Working with the customer service transport team to carry out daily planning and confirmation of rounds.

To identify potential additional work or opportunities for existing customers.

To ensure all databases are up to date with the most current information regarding, key contacts, telephone numbers and specific site information.

To provide monthly reports and any additional information required.

To manage and deliver on the customer service objectives and support the overall company objectives.

Person specification:

Able to communicate effectively at all levels.
An excellent telephone manner
Able to work within a team
Flexible approach to work and receptive to change