Debt Recovery Specialist
£25,000 - £30,000 DOE
Our client is an award winning Fintech Company, they are looking for an experienced Debt Recovery Specialist to join their growing team, based in central London.
As a Collections Advisor, you will be required to work within a dynamic, customer focused environment, providing outstanding customer service in line with the team's excellent track record.
On average you will be handling around 150+ customer accounts in arrears from inception to completion, all varying and distinctive circumstances. As part of your role, you will also be required to handle any inbound and initiate outbound calls, letters and emails with duty of care, precision and customer service skills. Building rapport with clients through regular contact to validate, understand and resolve breaches of agreement with customers.
You will also be required to work closely with the Collections Manager to review and develop recovery strategies, negotiate and monitor feasible repayment solutions that take into account client circumstances while balancing best interests of business.
- Minimum 2 years debt recovery experience, B2B.
- Strong communication and negotiation skills
- Confident and eloquent telephone manner
- Ability to deal with challenging situations, attention to detail and ability to think on your feet
- Good business acumen