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Job Title: Metering Exchange - Water
Contract Type: Permanent
Location: West Midlands, West Midlands
Salary: Negotiable
REF: 41772
Contact Name: Tom Bullen
Contact Email:
Job Published: about 1 year ago
An excellent opportunity to join on of the UK's largest Water Companies
Full Job Description

Metering Exchange - Water

West Midlands

Role objective

Support of the Metering Support Services installation repair and maintenance activity for both commercial and domestic customers. In this role you will work as part of a customer facing metering team.

Key accountabilities

  • Delivering customer service within set parameters.
  • Issuing invoices in a timely and accurate fashion.
  • Responding to written and verbal queries.
  • Helping the customer to identify the most appropriate resolution to their queries and following this through to resolution.
  • Updating customer accounts.
  • Liaising with other STW teams in order to resolve customer queries.
  • Working with and supporting other members of the team.
  • Working to various performance targets including; customer satisfaction, productivity and accuracy.
  • Using various databases to manage customer information.
  • Communication with Contract partners to ensure accurate and timely data flow.
  • Driving best practice and process improvements through the use of SBF techniques
  • To actively contribute to meetings, sharing ideas and thoughts on best practice and support colleagues in order to reach goals.


  • Customer service experience
  • Experience of handling queries over the phone, letter and by email (inbound and outbound).
  • Experience of communicating with people at all levels.
  • A track record of delivering great customer service, sometimes in difficult circumstances.
  • Experience of working to targets.
  • Experience in organising and prioritising your own workload.
  • IT skills - ability to use Microsoft Office in a working environment.
  • Experience of working and supporting others in a team environment.


  • A passion and motivation for delivering a world class customer experience.
  • Excellent verbal and written communication skills.
  • A positive and empathetic approach to resolving customer queries.
  • A high attention to detail, and be able to spot inaccurate information and inconsistencies.
  • Strong self control and be able to react positively when working in difficult situations and under pressure.
  • The ability to work to deadlines in an often pressurised environment.
  • Confident negotiation skills and be capable of making decisions in areas of ambiguity.
  • The ability to identify issues, generate workable solutions and make rational judgements.
  • The ability to listen effectively and gather relevant information by questioning and probing.
  • A 'Right first time' attitude - focusing on quality of work.
  • The ability to use your initiative and creativity in order to achieve the best outcome for our customers.
  • The ability to work well in a team, sharing knowledge, being supportive and team spirited.
  • The ability to builds rapport and establishes good relationships with both internal and external stakeholders.
  • Good keyboard skills, good standard of grammar and spelling.


  • GSCE (or equivalent) grade C or above to include both English and Mathematics
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