Senior IT Applications Support Engineer

Job Title: Senior IT Applications Support Engineer
Contract Type: Permanent
Location: East Midlands,
Salary: Negotiable
Start Date: ASAP
REF: HQ00020183
Contact Name: Vildan Cifci
Contact Email:
Job Published: almost 2 years ago

You will be required to scope, deliver and support IT solutions to assist the growing business as well as being a key component in the support of end-users in accordance with SLA's.

Main Duties:

  • Provision of end user support for mobile devices such as mobile phones, tablets, engineering applications and standard operating system tasks
  • Collaboration with colleagues in the Global IT organisation
  • Delivery of Information Technology components to support local and global projects, as well as business as usual activities
  • Coordination of support contracts with in-house and third party suppliers
  • Resolution of faults according to defined SLAs
  • Maintenance of software levels and patches to company standards
  • To input into team discussion and to regularly bring new initiatives on board
  • Monitor and manage software portfolio according to defined polices
  • Manage and communicate information security policy
  • Support the IT Account Manager to capture and interpret business requirements for new IT services
  • Adhoc support for the IT Account Manager

To qualify:

  • A Bachelor degree or above in an IT or IT related discipline
  • Experience of working in a large Global IT organisation
  • Willingness to travel
  • Knowledge of mobile technologies and applications
  • Good planning and execution skills for software upgrade/changes
  • Understanding of Windows as part of the applications environment
  • Good technical knowledge of Microsoft Products including MS Access
  • Experience of supporting End Users
  • Team player
  • Change orientation
  • Willingness to learn new skills
  • Excellent customer facing skills
  • Good analysis and structured development