Senior Technical Support Engineer (HVAC)

Job Title: Senior Technical Support Engineer (HVAC)
Contract Type: Permanent
Location: Saudi Arabia,
Salary: Negotiable
REF: HQ00019924
Contact Name: Shirla Matarlo
Contact Email:
Job Published: over 1 year ago

Our client a leading HVAC system distributor in the MENA region is looking to hire a Senior Technical Support Engineer to be based in Riyadh Saudi Arabia. The Senior Technical Support Engineer's role is to provide the technical support to the Projects Sales team. He uses the software designated for LG products in order to make the load calculations, model selection. He must be very knowledgeable about HGISC products specifications in order to be able to make the right model selections. He prepares the quotations as required. He visits the consultants' offices for any technical support when requested by the line manager. He maintains the stock level and orders the HGISC products accordingly.

Duties & Responsibilities
Study the projects carefully in order to make the load calculation, selection and prepare the quotations accordingly.
Follow up the stock level and order accordingly.
Use the software for LG Products to make the load calculation and selection.
Coordinate with other branches for Material Transfers.
Visit consultants' offices for technical support of LG product.
Liaise with the Technical Support & Training Manager to prepare technical submittals.
Read the technical specifications to compare what is offered and what is required.
Make model selections to meet the clients' requirements.
Study AutoCAD drawings to be able to offer the suitable equipment for the projects.
Update of the technical specifications
Proficiency in using Software
Proficiency & Accuracy in preparing the load calculation and model selection & quotations

Organizational Relationships
Internal Relationships
WH Department, Sales Department & LG Academy
External Relationships
Make relationship with consultants, contractors, end customers and vendors /partners.

Degree Holder in Bachelor in Mechanical Engineering or equivalent with HVAC experience

Minimum 10 years of related experience
A solid technical background
Strong Project Management Skills
Very good attention to detail and accuracy
Very strong analytical skills
Professional level of organization, tidiness and work control
Ability to control a prompt, efficient and timely flow of paper work

Creativity and Innovation
Work Ethics and Values
Loyalty and Dedication
Achieving Excellence

Key Functional Competencies
Knowledge of the HGISC products specifications and technical details
Knowledge of quotations preparations
Knowledge of related software applications and product catalogues reading
Analytical knowledge of load calculation, AC selection & AC specification
Knowledge of the Competitors' products
Ability to operate with most accurate and timely manner according to provided resources

This is just one of many jobs that ALLEN & YORK are currently recruiting across the Middle East & North Africa (MENA) region. ALLEN & YORK are the specialist recruiters for the Middle East sustainability sector and actively recruit in the UAE (predominantly Dubai & Abu Dhabi), Qatar, Oman, Kuwait, Saudi Arabia, Bahrain, Iraq, Jordan, Lebanon, Egypt and Morocco. Our international network of clients & candidates mean we have a demonstrable track record in recruiting high calibre professional staff across the world - get in touch to learn more.