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Customer Account Administrator

Job description

Customer Account Administrator

£25k- £28k, London Hybrid working

Are you a people orientated, proactive and organised customer service professional with the ability to develop, maintain and improve relationships with existing clients, looking for a great new role?

We are looking for a Customer Account Administrator to join a small team within a leading organisation. To develop, maintain and improve relationships with existing clients, ensuring their needs are met, and obtaining repeat business from them. This is a unique opportunity to work for a professional and fast passed organisation at an exciting time of expansion. If this sounds like you, read on!

The role

In this role you will:

  • Provide dedicated Customer Service support to Customers in the UK portfolio, both Key Customers and non-key and to execute the various processes relating to your assigned customers from Service Inquiry to Invoice.
  • Lead the project work and proactively support the project team in provision of services to UK customers.
  • Ensure all necessary information of your responsible Customers are complete, accurate and timely in IT operating systems (like NGPS and Oracle Finance) so that the processes (from inquiry to delivery stages) can be executed properly & different reports can be generated accurately.
  • Support the business as needed with progressing enquiries to invoice to certificate issue as well as follow ups.
  • Ensure that all Certificate information is correct, up to date and expiry dates are noted well in advance so all required processes occur before re-issue is due.
  • Work closely with Planners to ensure that all audits/training courses are delivered on time and all slippage issues are identified & resolved.

Requirements

The Customer Account Administrator needs to be organised, pro-active and willing and able to bear the explicit and implicit responsibilities of the role, making decisions, being accountable. With customer service experience a pre-requisite, the ability to work as part of team and communicate with a wide range of people will help you succeed in this role.

Further training around the management system certification process and service offerings will be provided for the right candidate.

Candidates are also expected to have strong skills in using Microsoft suite of products: Word, Excel, PowerPoint, Outlook, Sharepoint. Knowledge of CRM's like NGPS and Oracle Finance would be an advantage.

Why this role?

The client we are working with is committed to offering plenty of opportunities for personal and professional growth and development. With a competitive salary, lifestyle and wellbeing benefits, this is a great role to achieve your personal goals.

Interested?

Get in touch today by clicking the apply button above, or send an email to Tom at: tjherbert@allen-york.com to find out more or to arrange a confidential chat.

Allen & York - delivering Sustainable Recruitment Solutions since 1993.

About us:

Allen & York have been matching purposeful people with purpose-led organisations for 30 years. We partner with our clients and candidates on roles that build an understanding of climate change, promote sustainability and create inclusive and responsible organisations, working towards a sustainable world for us all. Committed to inclusiveness in the workplace, we aim to increase diversity across all areas and therefore welcome applications from all qualified candidates, regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, or whether or not they have a disability. Let's help build a better world, together.

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