Back to Job Search

Strategic Account Manager

Job description

Strategic Account Manager
Overall purpose This is an exciting opportunity for progression for experienced customer facing staff. The role of Strategic Account Manager will be pivotal to the management and retention of our clients existing and future strategic customers, engaging at the right level within the customers' business to ensure an ongoing relationship.
The Strategic Account Manager will specifically focus on the customer's experience, across all services, and identify ways of enhancing our services. The Strategic Account Manager will take on a portfolio of strategic accounts with services such as Compliance, Data Management and International Compliance.
They will manage the account both internally and externally, ensuring that all relevant Valpak staff across various departments involved with the account work together and are supported.
The Strategic Account Manager may also be required to take on senior level projects focusing on improvements to existing services and operations, and new or emerging services
Key accountabilities Responsibility Objectives
Main point of contact for assigned accounts across all relevant services * Ensure strong management of account, bringing together operational account managers to provide a consistent and smooth service * Develop an excellent understanding of accounts' business, motivations and the characters of contacts * Ensure accounts are kept fully informed and that information is put in context for their business * Manage all internal stakeholders to ensure the needs of the account are met * Handle commercial negotiations as required Mentor operational account managers * Help to improve their knowledge and customer facing confidence * Enhance customer experience Identify new service areas or opportunities to develop existing services to better suit the customers' needs * Use the knowledge gained from customer interactions to identify new areas where services can help the customer * Focus on customers' experience of and champion service enhancements that will retain customers Assist in recruitment and retention of accounts * Help to grow the business and cross sell to existing customers Lead adhoc projects and initiatives as required * Project manage new initiatives focusing on improvements to existing services and operations, and new or emerging services
Key areas Experience, skills * A customer focused approach * Excellent solution orientated problem-solving ability * An understanding of UK and International Compliance would beneficial, but is not essential * Ability to recommend, negotiate and implement solutions that benefit all stakeholders * Collaborative working style * Confident, personable, proactive * Excellent written and verbal communication skills * Excellent planning, scheduling and organization skills with attention to detail * Ability to work and remain calm under pressure
Qualifications * Account management experience and a strong understanding of services * Experience at managing internal and external stakeholders * Experience of problem resolution with external stakeholders
For more details please contact Michelle on mluck@allen-york.com

Similar Jobs

View All Jobs
Recruitment Consultant
DorsetNegotiablePermanent

Allen & York are a sustainability recruitment consultancy, working globally to place professionals within the environmental, sustainability, energy and health & safety specialisms into corporate, c...

Customer Account Administrator
London£25000.00 - £28000.00 per annumPermanent

Customer Account Administrator £25k- £28k, London Hybrid working Are you a people orientated, proactive and organised customer service professional with the ability to develop, maintain and improve...

Environmental Services Manager
LondonNegotiablePermanent

Environmental Services Manager London and Johannesburg (Hybrid Working) Competitive Salary Do you have experience managing and developing a global team of environmental project managers and adminis...

Business Development Manager
London£50000.00 - £70000.00 per annumPermanent

Business Development Manager £50k- £70k (Dependant on experience) Edinburgh, Cambridge, London (Hybrid Working) Are you an experienced B2B professional who can network and unearth opportunities, wi...

Manager: Environmental Compliance and Auditing
LondonNegotiablePermanent

Environmental Compliance and Auditing Manager London and Johannesburg (Hybrid Working) Competitive Salary Are you an experienced environmental compliance and auditing specialist, who is dynamic, or...

Marine Project Manager
Up to £120000.00 per annumPermanent

The Role: Marine Team Project Manager Our Client is a leading environmental consultancy in Saudi Arabia. Dedicated to supporting Vision 2030. They provide specialist environmental input and service...

Sustainability Advisor/Manager
BirminghamCompetitivePermanent

Allen & York are working with a leading construction company to recruit a Sustainability Manager for their Midlands sites. You will be based at the Birmingham office and will be travelling to other...

Senior EIA Project Manager
MachynllethNegotiablePermanent

Senior EIA Project Manager North Wales or Stirling (hybrid working) Are you an experience EIA Project Manager, with personal aspirations of working on green renewables energy projects that will hel...

Aquaculture Research & Development Senior Manager
Saudi ArabiaUp to £111500.00 per annumPermanent

About us: Allen & York have been matching purposeful people with purpose-led organisations for 30 years. We partner with our clients and candidates on roles that build an understanding of climate c...

Consultant Green Technologies Carbon Neutral
ManchesterUp to £50000.00 per annumPermanent

Sustainability and Net Zero opportunities Are you passionate about environmental issues and tackling climate change? Our Client is an award-winning Social Enterprise with a mission to enable, inclu...

Environmental Health and Safety Adviser
EssexGood benefits packagePermanent

Our client is a global engineering and design organisation supplying both the private and public sector at the cutting edge of design and technology, employing some of the most forward thinking ind...

Climate Change Consultant UK
London£45000.00 - £55000.00 per annumPermanent

Climate Change Consultant UK £45,000 - £55,000 / London UK (Hybrid Working) ​ Are you a carbon professional with a proven track record of developing carbon reduction strategies, ideally within the ...