Strategic Account Manager
Overall purpose This is an exciting opportunity for progression for experienced customer facing staff. The role of Strategic Account Manager will be pivotal to the management and retention of our clients existing and future strategic customers, engaging at the right level within the customers' business to ensure an ongoing relationship.
The Strategic Account Manager will specifically focus on the customer's experience, across all services, and identify ways of enhancing our services. The Strategic Account Manager will take on a portfolio of strategic accounts with services such as Compliance, Data Management and International Compliance.
They will manage the account both internally and externally, ensuring that all relevant Valpak staff across various departments involved with the account work together and are supported.
The Strategic Account Manager may also be required to take on senior level projects focusing on improvements to existing services and operations, and new or emerging services
Key accountabilities Responsibility Objectives
Main point of contact for assigned accounts across all relevant services * Ensure strong management of account, bringing together operational account managers to provide a consistent and smooth service * Develop an excellent understanding of accounts' business, motivations and the characters of contacts * Ensure accounts are kept fully informed and that information is put in context for their business * Manage all internal stakeholders to ensure the needs of the account are met * Handle commercial negotiations as required Mentor operational account managers * Help to improve their knowledge and customer facing confidence * Enhance customer experience Identify new service areas or opportunities to develop existing services to better suit the customers' needs * Use the knowledge gained from customer interactions to identify new areas where services can help the customer * Focus on customers' experience of and champion service enhancements that will retain customers Assist in recruitment and retention of accounts * Help to grow the business and cross sell to existing customers Lead adhoc projects and initiatives as required * Project manage new initiatives focusing on improvements to existing services and operations, and new or emerging services
Key areas Experience, skills * A customer focused approach * Excellent solution orientated problem-solving ability * An understanding of UK and International Compliance would beneficial, but is not essential * Ability to recommend, negotiate and implement solutions that benefit all stakeholders * Collaborative working style * Confident, personable, proactive * Excellent written and verbal communication skills * Excellent planning, scheduling and organization skills with attention to detail * Ability to work and remain calm under pressure
Qualifications * Account management experience and a strong understanding of services * Experience at managing internal and external stakeholders * Experience of problem resolution with external stakeholders
For more details please contact Michelle on firstname.lastname@example.org