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Visitor Operations Manager

Job description

Visitor Operations Manager (Nature Reserve)
Are you an experienced operations manager in search of a new and exciting challenge? Do you love beautiful scenery and have a desire to work for a great cause? This could be the perfect opportunity for you!
Our client is looking for an experienced manager to oversee the operational delivery of one of their key and internationally-important nature reserves. Collaborating closely with various teams, you'll play a crucial role in manging all aspects of the complex site, including but not limited to visitor experience, facilities management, health and safety compliance, and contract delivery.
They are looking for a candidate with a strong operational background. This could be a great opportunity for a candidate experienced in operations management, general management or visitor services seeking a new challenge and with an interest in nature conservation. In this role you'll manage a dedicated visitor engagement team and work with various departments., helping to achieve our clients vision where everyone can experience and enjoy wildlife.
Role & Responsibilities
Reporting directly into the Director of Visitor Experience, you'll be responsible for the overall visitor experience and operational management as a nature reserve and visitor attraction.
You'll be focused on creating an excellent visitor experience, manging site buildings & facilities, health and safety compliance, complex site management and development, contract delivery, and the management of staff, volunteers and contractors.
You'll work closely with different stakeholders and departments, including crucial partnerships ensuring delivery of an effective annual operational plan and budget in line with contractual obligations. You will be the liaison point for wider partners.
Responsibilities Will Include

  • To produce an annual operational plan and budget, ensuring effective delivery of contractual KPIs

  • To lead on contract reporting including chairing meetings

  • To plan for and coordinate resources on site in line with budgets

  • To plan the staff rota, coordinating delivery of a range of activities and events on site and ensuring the site is open and accessible at all practicable times

  • To be the key point of contact on site, including incidents and issue response

  • To implement health and safety policies and procedures on site, adhering to site safety requirements

  • To manage and liaise with contractors, including on-site operations and fisheries staff

  • To ensure the development and sustainability of the site by working collaboratively with different departments and through various partnerships

  • To maximise and develop front of house and visitor engagement volunteering on site

  • To manage and maintain site buildings and facilities, ensuring excellent visitor experience and legislative compliance

  • To ensure regular surveying and monitoring of visitors and associated reporting

  • To work with the conservation team to ensure the management of the reserve and to sustain and enhance its biodiversity interests and statutory designations

  • To coordinate the review of site-specific plans, and to work towards Green Flag Award status

  • To work with the conservation team to ensure that a schedule of wildlife monitoring is undertaken

Salary: £40,637 per annum
Tenure: Permanent, full-time contract

  • 25 days annual leave pro rata plus statutory holidays

  • Salary sacrifice schemes including nursery/childcare, gym and bike

  • Access to a free Employee Assistance Scheme to support you inside and outside of work

  • Supportive and inclusive policies including a family-friendly policy and enhanced flexible working policy

  • 'Staff Day' once a quarter where you can get involved in conservation work on one of our sites

For more details please contact Michelle on

About us: Allen & York have been matching purposeful people with purpose-led organisations for 30 years. We partner with our clients and candidates on roles that build an understanding of climate change, promote sustainability and create inclusive and responsible organisations, working towards a sustainable world for us all. Committed to inclusiveness in the workplace, we aim to increase diversity across all areas and therefore welcome applications from all qualified candidates, regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, or whether or not they have a disability. Let's help build a better world, together.

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