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Lead Generation and Customer Service Specialist

Job description

Lead Generation and Customer Service Specialist

£27k- £30k, London Hybrid working

Are you a charismatic and confident customer service professional with the ability to build rapport with clients and generate sales leads, looking for a great new role?

We're looking for a Lead Generation and Customer Service Specialist to join a small team within a leading independent certification company. To develop, maintain and improve relationships with existing clients, ensuring their needs are met, and obtaining repeat business from them whilst executing the various elements/ activities of the processes relating to your identified customers, from service Inquiry to Invoicing. If this sounds like you, read on!

The role

You'll be able to provide dedicated Customer Service support to Customers in the UK portfolio, both Key Customers and non-key. Generating sales leads of open training opportunities and then working with the sales team to ensure all CRM and necessary information of your responsible customers are complete, accurate and timely in operating systems.

Requirements

The Lead Generation and Customer Service specialist needs to be outgoing, pro-active and possess a real desire to achieve their goals. With customer service experience a pre-requisite, the ability to work as part of team and communicate with a wide range of people will help you succeed in this role.

Further training around the management system certification process and service offerings will be provided for the right candidate.

Candidates are also expected to have strong skills in using Microsoft suite of products: Word, Excel, PowerPoint, Outlook, Sharepoint.

Why this role?

The client we are working with is committed to offering plenty of opportunities for personal and professional growth and development. With a competitive salary, lifestyle and wellbeing benefits, this is a great role to achieve your personal goals.

Interested?

Get in touch today by clicking the apply button above, or send an email to Tom at: tjherbert@allen-york.com to find out more or to arrange a confidential chat.

Allen & York - delivering Sustainable Recruitment Solutions since 1993.

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